How to buy an inflatable! Part 5 - Systems & Processes.
"Systems and
processes that will guarantee your inflatable product”
Welcome to Part 5 of our 8 part blog series that focuses on how to
effectively purchase a well-made inflatable
Every business
implements systems and processes to guide the successful delivery of every job.
Some of these systems are organically implemented as the need arises while
others are sophisticated operational systems around which an entire industry
has been created.
Whatever the systems and
processes a business implements, it is important for you, the purchaser, to
understand what those are when you purchase your Inflatable product. This
is not so with every industry but with Inflatables, we strongly suggest you
understand those processes to ensure you get what you want, when you want it
and within the budget you have.
So what and why are
these systems and processes so important?
Your first point of
contact needs to build trust
A salesperson who is more
concerned with selling you a product than making sure you get a favourable
outcome will never question your
motivation or need for a product. However a well-trained
and concerned salesperson will need to make sure what you ask for is going to meet your needs. They will frame their pitch
in a manner that will allow them to ensure that what they offer is indeed what
you need, to ensure your hard earned cash will lead to a favouurable outcome.
Alarm bells should be ringing if at your initial request
when you first make the call to a supplier they do not ask you many questions
about the product you envisage and its use.
In order to produce the inflatable product you want,
your supplier needs to be aware of all circumstances
surrounding its use. The questions should cover where it will be located, its
purpose and the outcome you wish to
achieve. It’s also important for a designer to understand who will be using it
and what staffing you envisage operating it. Without this information your
supplier will not be able to guarantee that your product will be fit for
purpose.
Documentation
Don’t sign on the dotted
line and waste your hard earned cash
Always be aware that your guarantee will only be as good as the documentation your supplier uses as
standard practice.
Before you sign up with
a supplier, ask for their standard documentation to show the relevant processes and steps followed
throughout the design and manufacturing process to ensure:
- you fully understand the timing requirements for all
approvals in order to ensure you receive your inflatable timeously;
- you have the contact person responsible for your job if
you have any queries or need any information;
- you will be timeously notified if there is any
delay or unforeseen hitch in the
design or timing along the project steps;
- you are provided with safety parameters relevant to your
product so that you can ensure the inflatable is fit and safe for purpose;
- you are made aware of the steps employed by the manufacture relating
to product testing and quality
control prior to delivery;
- you are advised about safe use, operations and maintenance
by means of a clear instructions
manual, video or on-site training you will be receiving.
- you are advised of services available to you for the set up, manning, pack down, transportation, storage, maintenance, repair, cleaning etc of your product.
The Design Process
Make sure you know what
you are getting
In order to ensure that
your product has the correct look and feel and provides all the outcomes you
intend, you need to ensure that the design
process employed by your supplier is a consultative process which produces
at the outset a detailed 3D design model for you to sign off on. This
allows you to check that what’s
being offered is what you asked for. You should be able to actually see a scaled visual representation and all
the details of your inflatable prior to going to manufacture stage. It also
ensures that all the branding, colours and logos are correct and appear in a
visually pleasing and appropriate places.
Manufacturing Process
How can I ensure it won't
fall apart after its first use?
Before finally signing with
your chosen supplier, ensure that your inflatable product is being manufactured from suitable
materials for its intended outcome. Ensure that there is a documented system that tracks the type and use of
materials and hardware used in its production.
Project documentation is a key process in
ensuring that what's shown in the drawings you received is in fact the same as
is being made and that spares for that particular inflatable are always
available.
Testing Phase
How will I know it looks
like my drawings and performs as well as I need?
It is always recommended
that you employ a supplier that performs a fully documented and comprehensive Quality Control and Testing phase prior
to delivery of the finished product. To
ensure that this will take place ask to see their Quality Control and Product Testing documentation. If this cannot
provided be very wary of the supplier you are choosing.
Delivery Phase
How can I ensure it gets
here on time in budget and will be workable as promised?
After production,
testing, quality checking and certification has been complete your new valuable
asset will need to be packed in a
manner that is conducive to its delivery and subsequent use. You need to be
assured that when its repacked after use it will still fit in its protective
packaging.
Make sure you are clear, upfront, how delivery will take place
and that the costs have been
factored in at the quoted price or will be an extra.
If your own staff will
be setting up the inflatable, manning it during use and packing down the
inflatable, it may be worthwhile investigating at the outset if staff training
will be available. Your supplier should also be able to give you advise about
the documentation you may be required to submit when using your inflatable.
Advise should also be forthcoming about physical aids to assist your staff in
the correct processes and useful additional products that can make the moving
and operational process that much easier.
Certification
Can I get insurance and
permission for its use in public spaces.?
Prior to committing to purchasing your valuable inflatable
asset, ensure that your supplier can issue you with the required certification. That may include proof that that the
product is manufactured according to Australian Standards, that its been tested
and that its worthy to be operated as needed.. Without this certification
you are exposed to risk and your
insurance policy will be unlikely to cover any loss or damage.
Maintenance and
Servicing
How do I ensure that my
valuable asset will continue to safely operate?
Prior to ordering an
inflatable, you should ensure that your supplier can maintain, service, repair,
clean and annually certify your product as compliant in order to ensure the ongoing safety of your product and its longevity.
Conclusion
Before committing to
making an investment in an inflatable and spending your hard earned cash on a valuable asset, ensure that you have asked
the hard questions. Satisfying answers to those delving questions will lead to
peace of mind. Its the answer to those questions only that will ensure you are
not left holding an expensive dud.
Only suppliers that answer the call of wanting to ensure you get what you want in time and on budget by
having the answers before you ask are worthy of your trust.
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